WARRANTY REPLACEMENT POLICY AND PROCEDURES FOR ALL OTHER PRODUCTS

Skates are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and alterations

Skate Blades and Roller Chassis (excluding hardware and wheels) are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of one (1) year from the date of sale to the consumer when used as intended under normal use and without alterations.

Helmets are warrantied to be free from manufacturing defects and workmanship for a period of one (1) year from the date of purchase when used as intended under normal use and without alterations.

Facemasks are warrantied to be free from manufacturing defects and workmanship for a period of ninety (90) days from the date of purchase when used as intended under normal use and without alterations. If the cage is bent or dented it is not covered under this warranty.

Goalie Masks are warrantied to be free from manufacturing defects and workmanship for a period of one (1) year. The cage is warrantied to be free from manufacturing defects and workmanship for a period of ninety (90) days. If the cage is bent or dented it is not covered under this warranty.

Protective Equipment (Player and Goalie) are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations.

Goalie Pads, Blockers & Catchers are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations

Bags are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations.

Color Fastness: CCM does not guarantee color fastness because CCM cannot control the methods by which the fabrics are cleaned as well as other conditions under which the fabric might be subjected.

Matching Shades: Care is used to match shades from one dye lot to another; however, CCM does not guarantee exact matching of shades.

Cresting: The fabric in all CCM jerseys is engineered to withstand usual cresting methods with minimum shrinkage (5% to 6%). If a heat tunnel or heat transfer machine is used, the temperature should not exceed 165°C (325°F). If a heat tunnel is used, the time from entrance to exit should not exceed 2-1/2 minutes or excessive shrinkage may occur. CCM assumes no liability for excessive shrinkage in cresting.

WARRANTY REPLACEMENT PROCEDURE FOR ALL OTHER PRODUCTS

OPTION 1: BY WEB FORM

Please fill in the required information. Although using this option doesn’t require sending back your product, CCM Hockey reserves the right to contact the consumer for the product to be returned for inspection. Therefore, we recommend you keep your defective product for a period of 6 months.

OPTION 2: BY PHONE

To speak with a customer service representative, please contact: CCM Hockey at 1-800-644-1677.

Our operating hours are from Monday to Friday, 8am to 4:30pm (EST).