WARRANTY REPLACEMENT POLICY AND PROCEDURES FOR ALL OTHER PRODUCTS

Skates are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and alterations

Skate Blades and Roller Chassis (excluding hardware and wheels) are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of one (1) year from the date of sale to the consumer when used as intended under normal use and without alterations.

Helmets are warrantied to be free from manufacturing defects and workmanship for a period of one (1) year from the date of purchase when used as intended under normal use and without alterations.

Facemasks are warrantied to be free from manufacturing defects and workmanship for a period of ninety (90) days from the date of purchase when used as intended under normal use and without alterations. If the cage is bent or dented it is not covered under this warranty.

Goalie Masks are warrantied to be free from manufacturing defects and workmanship for a period of one (1) year. The cage is warrantied to be free from manufacturing defects and workmanship for a period of ninety (90) days. If the cage is bent or dented it is not covered under this warranty.

Protective Equipment (Player and Goalie) are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations.

Goalie Pads, Blockers & Catchers are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations

Bags are warranted against manufacturing defects and workmanship under normal use and maintenance for a period of ninety (90) days from the date of sale to the consumer when used as intended under normal use and without alterations.

Color Fastness: CCM does not guarantee color fastness because CCM cannot control the methods by which the fabrics are cleaned as well as other conditions under which the fabric might be subjected.

Matching Shades: Care is used to match shades from one dye lot to another; however, CCM does not guarantee exact matching of shades.

Cresting: The fabric in all CCM jerseys is engineered to withstand usual cresting methods with minimum shrinkage (5% to 6%). If a heat tunnel or heat transfer machine is used, the temperature should not exceed 165°C (325°F). If a heat tunnel is used, the time from entrance to exit should not exceed 2-1/2 minutes or excessive shrinkage may occur. CCM assumes no liability for excessive shrinkage in cresting.

WARRANTY REPLACEMENT PROCEDURE FOR ALL OTHER PRODUCTS

OPTION 1: BY WEB FORM

For a quick response, please click on “Return Form”. Fill in the required information and CCM Hockey will provide you with an authorization number and shipping instructions.

OPTION 2: BY EMAIL

You may also send an email to WarrantyCCM@reebokccm.com. You will need to provide your full mailing address, phone number, model number with the name of the stick, left or right, pattern and flex, serial number, date and place of purchase and brief description of the breakage.

OPTION 3: BY PHONE

To speak with a customer service representative, please contact: CCM Hockey Consumer Affairs at 1-800-644-1677

Our operating hours are from Monday to Friday, 9am to 4:30pm (EST).