COMPOSITE HOCKEY STICK 30-DAY LIMITED WARRANTY POLICY AND PROCEDURES
Sport Maska Inc. d/b/a CCM Hockey ("CCM Hockey") seeks to produce sticks of the highest quality, performance and durability and achieve the lowest return rate in the industry. As such, CCM Hockey composite Player and Goalie sticks and shafts are covered by a manufacturer's limited warranty against manufacturing defects for 30 days from date of purchase by consumer.
This limited warranty applies to one-piece composite hockey Player and Goalie sticks and shafts that meet the specific Warranty Replacement Conditions detailed below and is provided only to the original purchaser. This limited warranty is a one-time replacement and does not cover sticks or shafts that were previously provided as a warranty replacement. Should the defective stick be a discontinued product, or otherwise not available at the time of the warranty request, CCM Hockey reserves the right to substitute the replacement product with a comparable model.
This limited warranty does not apply to wood stick blades, wood Player or Goalie sticks or Professional, Junior and College team sales.
This warranty limits the duration of any implied warranties, such as the warranty of merchantability or fitness for a particular purpose, to the duration of this express warranty. In addition, this limited warranty excludes CCM Hockey liability for incidental or consequential damages.
This limited warranty gives the purchaser specific legal rights, and you may also have other rights that vary regionally or nationally. Some regions do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages; therefore, the above limitations and exclusions may not apply to you.
No person, agent, distributor, dealer or other third party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever.
LIMITED WARRANTY REPLACEMENT CONDITIONS:
- The request for replacement of the stick or shaft is made within 30 days of purchase of the stick or shaft by the consumer, as evidenced by an original receipt. The receipt must include the authentic stick or shaft’s serial number sticker affixed to the receipt, and the serial number must match the serial number of the stick or shaft being returned.
- The breakage is determined by CCM Hockey to be the result of a manufacturing defect and not the result of abuse or any of the following actions:
- Contact with another player, skate blade, goal post or rink boards;
- Exposure of the stick to any type of open flame or heat source that modifies its original shape; or
- Tampering of the blade or paddle with a rasp, file or sandpaper.
COMPOSITE HOCKEY STICK WARRANTY REPLACEMENT PROCEDURE
OPTION 1: BY WEB FORM
FOR HOCKEY STICKS ONLY
For a quick response, please click on “Return Form”. Fill in the required information. Although using this option doesn’t require sending back your product, CCM Hockey reserves the right to contact the consumer in order for the product to be returned for inspection. Therefore, we recommend you keep your defective product for a period of 6 months.
FOR ALL OTHER PRODUCTS
For a quick response, please click on “Return Form”. Fill in the required information and CCM Hockey will provide you with an authorization number and shipping instructions.
OPTION 2: BY EMAIL
You may also send an email to WarrantyCCM@reebokccm.com. You will need to provide your full mailing address, phone number, model number with the name of the stick, left or right, pattern and flex, serial number, date and place of purchase and brief description of the breakage.
OPTION 3: BY PHONE
To speak with a customer service representative, please contact: CCM Hockey Consumer Affairs at 1-800-644-1677.
Our operating hours are from Monday to Friday, 9am to 4:30pm (EST).